Terms and conditions

Terms and conditionsThank you for entrusting your pet’s care to Beaumont Veterinary Group. This document details our Practice Terms and Conditions of Business. We reserve the right to alter these terms and conditions at any time.

Fees

All professional fees, food, merchandise and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables, diets and equipment used. Prices for consultations and routine procedures are available on request.

You will receive on request a detailed invoice and receipt for every transaction with us.

Methods of payment

You may settle your bill using:
Cash
Credit/Debit card, most major cards accepted with the exception of American Express or Diners Club.

It is possible to make regular payments in advance of treatment or a procedure if you wish to build up a credit balance.

Estimates of treatment costs

We will provide a written estimate as to probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate as each case is individual and will receive the appropriate treatment. Please let the veterinary surgeon in charge of the case know if costs are a major concern or if you have a budget.

Settlement terms

Bills are due for settlement at the end of the consultation, on the discharge of your pet after surgery or upon collection of drugs or diets. We cannot offer credit facilities. Should a bill remain outstanding, administration and account charges will be levied following our correspondence.

After due notice to you, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt. Any cheques returned by our bank as unpaid, any credit card payment not honoured and any cash tendered that is found to be counterfeit will result in the account being restored to the original sum with further charges added in respect of bank fees and administration costs.

Pet health insurance

We strongly recommend the principle of insuring your pet against unexpected illness or accident. Please be aware that it is your responsibility to settle your bill and then reclaim the fees form your insurance provider. Occasionally we may agree to claim fees directly from your insurance company subject to prior agreement from your Veterinary Surgeon and the production of supporting documentation as per our Practice Insurance Protocol. Please be aware that you remain liable for the bill and any dispute regarding insurance payments, exclusions or late payments is between you and your insurance provider. By law we are unable to intervene beyond providing details of treatment, costs and our professional opinion.

Prescriptions

Prescriptions are available from this practice, for which a fee will apply. You may obtain Prescription Only Medicines, Category V (POM Vs) from us or you may ask for a prescription and obtain these medicines from another Veterinary Surgeon or a Pharmacy. Your Veterinary Surgeon may prescribe POM Vs only for animals under his/her care. The Veterinary Surgeon may only prescribe the minimum amount of product needed for the treatment course. A prescription may not be appropriate if immediate treatment is necessary. You will be informed, on request, the price of any medicine that may be prescribed for your animal. Practice Policy is that animals requiring repeat prescriptions must be examined by a Veterinary Surgeon every three (3) months; this may vary with individual circumstances at the vet’s discretion. A consultation fee will be charged (see price list in waiting room or ask a member of staff). The current prices for the top 10 POM Vs most commonly prescribed or supplied during a standard three (3) month period are displayed as per RCVS requirements. Further information on the prices of medicines is available on request.

Complaints and standards

We hope that you never have recourse to complain about the standards of service received from Beaumont Veterinary Group. However, if you feel that there is something you wish to complain about, please direct your comments in writing to the Practice Manager.

Ownership of records

Case records are the property of and will be retained by Beaumont Veterinary Group. Copies with a summary of the history will be passed on request to another Veterinary Surgeon taking over the case. As per Royal College of Veterinary Surgeons guidelines, we reserve the right to charge an administration fee for providing such copies.

Ownership of radiographs and similar records

The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with the practice.

Data protection

We are registered under the Data Protection Act of 1998 to keep your personal information for accounting and record purposes. We will not divulge your details to other agencies except for debt collection purposes. We will use the data that we have on file to contact you with the information beneficial to your animals’ health, for example vaccination reminders, drug recall information, other products which may be relevant and newsletters. If you DO NOT want us to send you such information please advise the Practice Manager in writing.

Missed appointments

We reserve the right to charge a fee for appointments that are made and not attended.

Variation of terms of business

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice Directors. No agent or person employed by, or under contract with the practice has the authority to alter or vary these conditions in any way.